Sky is one of the most popular suppliers of TV, broadband and mobile phone services throughout the UK but being a big company doesn’t stop things going wrong sometimes.
For example, on Monday 20 October 2025 the UK tech giant confirmed that Sky Broadband and Talk is having issues. Problems are also happening across websites that run on AWS servers, including Snapchat, Slack, Amazon Prime Video and Alexa.
Here’s how to check what’s happening if you’re having problems with your service and you’re wondering ‘Is Sky down?’.
Is Sky down?
There could be a number of reasons why you’re experiencing problems with your Sky service such as Sky Q. If it’s the broadband that’s the problem, then it might be worth checking your router to see if there are indications of something wrong.
Try turning it off for about 30 seconds to a minute then back on again. Sometimes this simple act can clear up issues without the need for more technical methods.
If you can access the internet through another route, either the mobile data connection on your phone or a public WiFi hotspot, then you should head to the
Sky Service Status checker page as it will tell you of any known problems across all of its products – Sky TV, Sky Broadband, Sky Talk, Sky Mobile and Sky TV apps.
You can also
log into your Sky account here to see if there are any difficulties pertaining to your personal service. Sky says this is the best way to check your products and services.
Should this not be working at all, then there are several reliable third-party websites that check the status of company servers. We recommend
Down Detector,
Is It Down or Just Me, and
Is It Down Right Now.
Note that if your Sky Broadband is down, that will impact other services that run on it. For example, Sky Glass or Sky Stream. However, these products can have their own separate issues, and should still work if you’re with another internet provider and no known problems are being reported.
For example, our Entertainment Editor owns a Sky Glass, but is with Virgin Media Broadband. On the day of widespread Sky Broadband outages, her TV still worked as normal. Sky’s service status also only reported issues on the Broadband side of things.
If you’re having problems with your guide loading or the sound or picture not working properly, then the issue may be more specific. We have a number of fixes on our piece on fixing Sky TV.
How do I contact Sky?
If the above methods don’t prove successful, then it’s a good idea to visit the
Sky Help page. Here you can enter the specific services and products that are causing you grief, with Sky then hopefully able to advise you on how to proceed.
Those who prefer to deal directly with a person rather than a website can contact Sky’s customer helpline on 0333 7591 018.
If the problems have been going on for a while or you just think it’s time to switch providers, be sure to also read our
how to cancel Sky guide and
best broadband deals round-up to see what’s currently on offer. We’ve also compared
Sky vs Virgin.
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