There’s evidence that OnePlus is failing to honour its warranty commitments to European customers in yet another strike against the troubled brand’s name.
As if any further signs were needed that OnePlus is on its last legs (in Europe at least), a fresh report has supplied some.
Not only has the company recently started advising its customers to buy devices from its parent company Oppo, but it’s also reportedly being outright dismissive of its existing customers.
Under warranty
As Android Authority notes, several disgruntled OnePlus customers have taken to Reddit to share their unsatisfactory experiences with arranging a repair or replacement under warranty.
OnePlus has apparently responded to two very different warranty cases – one for the OnePlus Buds Pro 2 and one for the company’s 120W SuperVOOC fast charger accessory – by offering the users €100 vouchers as compensation instead of proper repairs or replacements.
According to the company, these devices have either reached “End of Life” status, or are simply no longer available for purchase, making a replacement impossible.
Henry Burrell / Foundry
No-one to vouch for them
However, the real issue here is that those €100 vouchers are effectively useless.
As has been previously reported, OnePlus’s European storefronts are running seriously low on stock across a number of product categories. What’s more, the stock that is still available tends to be on sale, which under the company’s terms and conditions means that it can’t be acquired using the voucher.
There are more limitations at play in that the vouchers are online-only, so can’t be redeemed in a physical store or against any future repairs. Not that the latter would be much use anyway, given that the vouchers are only valid for a month.
Ultimately, it seems OnePlus is offering borderline-useless vouchers in place of properly honouring its warranty commitments.
It’s no wonder that one Reddit user is threatening to report OnePlus to the European Consumer Centres Network (ECC).
At this rate, we’re starting to question whether we’ll be seeing the follow-up to the OnePlus 15 here in Europe, despite many recent leaks.
